Lucky day Terms & Conditions — Complete Rules for Using the Platform

By accessing the lucky day platform or beginning to use any of its services, you are deemed to have fully agreed to these terms and conditions. This document serves as a legally binding agreement between lucky day and the user, so it is essential to read the entire document carefully before using the service. If you do not agree with any part of these terms and conditions, please refrain from using the platform. These terms and conditions have been drawn up in accordance with the applicable laws and regulations of Bangladesh, and the laws of Bangladesh shall apply in the event of any dispute. lucky day reserves the right to update these terms and conditions at any time, and continued use of the platform following any changes will be considered acceptance of the new terms.

This platform is operated exclusively for adult citizens of Bangladesh (18 years of age or older). Use of the platform by any minor is strictly prohibited, and in such cases the account will be immediately terminated. Users are responsible for ensuring that use of such services is lawful given their location and circumstances.

When opening an account at lucky day, you are required to provide accurate, complete, and up-to-date information. Registering with false or misleading information may result in account suspension or permanent closure at any time, and the associated balance may be forfeited. Each individual may operate only one account; opening multiple accounts is prohibited and will be treated as bonus fraud. It is your responsibility to keep your account password and login credentials confidential at all times, and lucky day is not liable for any loss resulting from unauthorized access by a third party. We recommend changing your password regularly and using a strong password to ensure account security.

Completing the identity verification (KYC) process may be mandatory for large withdrawals. In cases of suspicious activity, we may request additional documents, and withdrawals may be temporarily suspended until verification is complete. All personal information is stored and processed in accordance with our privacy policy, which you can read on our Privacy Policy page read.

Lucky day accepts transactions in Bangladeshi Taka (৳) via Bangladesh's most popular mobile banking services — bKash, Nagad, and Rocket. Minimum deposit and withdrawal amounts are displayed on the platform and may change from time to time. Deposits are generally credited to the account instantly, though occasional delays may occur due to technical issues, in which case you should contact our support team. Withdrawal requests are generally processed within 24 business hours, though delays may occur if verification is pending. All transactions are conducted via encrypted and secure protocols, keeping your financial information completely protected.

In cases of fraud or suspicious transactions, lucky day reserves the right to withhold any payment and conduct an investigation. Using the platform for money laundering or illegal activities is strictly prohibited, and such cases may be reported to the relevant authorities. Any complaints regarding transactions must be submitted within 30 days; claims made after this period may not be accepted.

All betting and gaming activities on the lucky day platform are conducted in accordance with established rules. Once confirmed, a bet cannot be cancelled or changed, so please verify all information carefully before placing a bet. If incorrect odds are displayed due to a technical error or there is an issue with transaction processing, the relevant bet may be deemed void and the original stake will be refunded. Attempting to exploit software or system vulnerabilities for unfair advantage will result in permanent account closure. All game outcomes are controlled by a Random Number Generator (RNG) and are completely fair, regularly audited by third-party auditors.

All Sports Betting matches, including cricket, football, kabaddi, and other sports, are settled based on the official results. If a match is cancelled or postponed, the relevant bet will be voided and the staked amount will be refunded. To learn more about detailed betting rules, visit our Betting page Go.

Lucky day offers various bonuses and promotional offers from time to time, each with its own terms and wagering requirements. Before accepting a bonus, carefully read the full terms of the relevant promotion, as a specific wagering amount may be required before withdrawing bonus funds. Attempting to claim the same bonus multiple times or committing bonus fraud using different accounts will result in the closure of all associated accounts and forfeiture of funds. Bonuses that are not used within the specified time period will be automatically cancelled. lucky day reserves the right to modify, suspend, or cancel any promotion, though this will not apply to bonuses already in progress.

For details on all current offers and promotions, visit our Promotions page Check back regularly. The welcome bonus applies to newly registered members only, and each user can claim it once.

Lucky day is committed to keeping entertainment enjoyable and responsible gaming is one of our core principles. We encourage users to set their own spending limits, activate self-exclusion when needed, and set time limits on gaming sessions. If you feel that gaming is having a negative impact on your daily life, relationships, or financial situation, please contact our support team immediately or seek professional help. Using lucky day's responsible gaming tools, you can control your deposit limits, loss limits, and session time limits yourself. For detailed information and support regarding mental health and gaming addiction, visit our Responsible Gaming page Go.

Lucky day strives at all times to ensure the reliability and uninterrupted service of the platform; however, lucky day is not liable for any loss caused by technical issues, internet outages, or third-party services. You are solely responsible for any loss arising from issues with your internet connection, device, or software. All gaming decisions are made entirely at the user's own judgment and risk, and lucky day bears no responsibility for wins or losses. In the event of any dispute, please contact our customer support team first; most issues are resolved within 72 business hours.

If unresolved, the dispute may be taken to a competent court for settlement in accordance with the applicable laws of Bangladesh. For general inquiries and issue resolution, visit our FAQ page where a detailed guide is available.

Lucky day reserves the right to partially or fully amend these terms and conditions at any time, and notice of significant changes will be provided via the registered email or on the platform. Continued use of the platform after updated terms are published will be considered your acceptance of the new terms. We therefore recommend visiting this page regularly to stay informed of the latest policies. If you wish to close your account for any reason, please notify our customer support team and the account will be deactivated once all pending withdrawals have been processed. Even after account closure, the user's financial records and transaction history will be retained for the period prescribed by the laws of Bangladesh.

If a user is found to have violated the terms and conditions, lucky day reserves the right to suspend or close their account without notice. To appeal an account closure decision, you must contact our support team within 30 days; otherwise, the decision will be considered final. To contact us, email: [email protected]